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General Terms and Conditions of FENIT

General Terms and Conditions of FENIT

Filed at the Office of the Clerk of the District Court in The Hague, The Netherlands, on the third of June 2003
under number 60/2003

© FENIT    2003

GENERAL PROVISIONS

1.         Offer and Agreement

 1.1      These General Terms and Conditions shall apply to all offers, legal relationships and agreements  under  which  the  Supplier  provides  goods  and/or  services  of  whatever  nature  to  the  Customer.  Deviations from  and  additions to  these  General  Terms and Conditions shall only  be valid  if they have been expressly agreed in writing.

 1.2      All  offers  and  other  statements  by  the  Supplier  shall  be without  obligation,  unless  the  Supplier expressly  indicates otherwise in writing. The Customer warrants the accuracy and completeness of  the measurements, requirements, performance specifications and other data on which the Supplier bases its offer and which have been stated by or on behalf of the Customer to the Supplier.

 1.3      The application of the Customer's purchasing or other terms and conditions is expressly rejected.

 1.4       If  any  provision  of  these  General  Terms  and  Conditions  is  null  and  void  or  annulled,  the  other  provisions of these General Terms and Conditions shall remain in full force.

 1.5      The  Supplier  may  always  state  additional  requirements  concerning  communication  between  the  Parties or performance of legal acts by e-mail.

2.         Price and payment

 2.1      All prices shall be exclusive of turnover tax (VAT) and other levies imposed by the government.

 2.2       If the Customer must make regular payments, the Supplier shall be entitled to adjust the applicable prices and rates by providing written notice at least three months in advance. If the Customer does not wish to agree to such an adj ustment, the Customer shall, within thirty days after the notice, be entitled to terminate the Agreement before the date on which the adj ustment would have become effective.

 2.3      The Parties shall record in the Agreement the date or dates on which the Supplier shall charge the Customer the fee for the agreed performance. The Customer shall pay invoices in accordance with the payment conditions stated on the invoice. In the absence of a specific provision, the Customer  shall pay within thirty days after the invoice date. The Customer shall not be entitled to set off or to suspend a payment.

 2.4       If the Customer does not pay the amounts owed in a timely manner, the Customer shall owe legal interest on  the outstanding amount,    without any  written demand or notice of default being necessary. If the Customer still does not  pay the claim after a written demand or notice of default,  the Supplier can pass on the claim for collection, in which case the Customer shall, in addition to the total amount owed then, be obliged to pay for all in-court and out-of-court expenses, including expenses  charged  by  external  experts  in addition  to the  costs  determined  at  law. The  Customer shall  also  owe  the  expenses  incurred  by  the  Supplier  in  regard to  unsuccessful  mediation  if  the Customer is ordered by a judgment to pay the outstanding amount in full or in part.

3.         Confidential information, taking over employees and privacy

3.1        Each of the Parties warrants that all of the information received by the Other Party which is known to be or should be known to be confidential in nature shall remain secret, unless a legal obligation mandates disclosure of that information. The Party receiving the confidential information shall only  use it for the purpose for which it has been provided. Information shall in any event be considered confidential if it is designated by either of the Parties as such.

3.2        During the term of  the Agreement and for one year after it is terminated, each of  the Parties shall not, unless it receives prior written permission from the other Party, take on employees of the Other Party who are or were  involved  in executing  the Agreement or  otherwise  have these employees  work   for  it, directly  or  indirectly.  As  the  occasion    arises,  the Supplier shall not withhold  the  permission concerned if the Customer has offered appropriate compensation.

3.3        The  Customer  shall  indemnify  the  Supplier  against  claims  by  persons whose  personal  data  has been recorded or processed in connection with a register of persons maintained by the Customer or  for which the Customer is responsible under law or otherwise, unless the Customer proves that the  facts underlying the claim are solely imputable to the Supplier.

4.         Retention of title and rights, specification and possessory lien

4.1        All objects delivered to the Customer shall remain the Supplier's property until all amounts owed by  the  Customer for  the objects delivered  or to  be delivered  or work  performed  or to  be  performed under the Agreement, as well as all other amounts which the Customer owes due to a breach of  its payment obligation, have been paid fully to the Supplier. A Customer acting as a reseller may sell and  re-deliver  all  items  subject  to  the  Supplier's  retention  of  title  insofar  as  that  is  common  in connection with  its  normal  business  operations.  If  the  Customer  creates  a  new  object  wholly  or  partly from the objects delivered by the Supplier, the Customer shall create that object solely for the Supplier and the Customer shall  hold the newly created object for the Supplier until the Customer has paid all amounts owed under the Agreement; in that event, the Supplier shall possess all rights as the owner of the newly created object until the time the Customer makes full payment.

4.2        As  the  occasion  arises, rights  shall  always      be  granted  or  transferred  to  the  Customer  on  the condition that the Customer pay the agreed fees fully and in a timely manner.

4.3        Not withstanding  any  delivery  obligation,  the  Supplier may  maintain possession of the  objects,  products, proprietary  rights, information, documents, databases and interim or other results of  the  Supplier's services which have been received or generated in connection with the Agreement until  the Customer has paid all amounts owed to the Supplier.

5.         Risk

5.1        The risk of  loss or theft of or damage to objects, products, software or data which are the subject of  the Agreement shall pass to the Customer at the time they have been placed at the actual disposal of the Customer or an assistant used by the Customer.

6.         Intellectual or industrial property rights

6.1        All  intellectual  and  industrial property  rights to  software, websites, databases, equipment or other materials developed or provided under the Agreement, such as analyses, designs, documentation, reports, offers, as well as preparatory  materials in that regard, shall be held solely by the Supplier, its licensors or its suppliers. The Customer shall only acquire the rights of  use expressly granted in these Terms and Conditions and  by  law.  Any other or more extensive right of  the Customer to reproduce  software,  websites,  databases  or  other  materials  shall  be  excluded.  A  right  of  use to which the Customer is entitled shall be non-exclusive and non-transferable to third parties.

6.2        If, in deviation from Article 6.1, the Supplier is prepared to undertake to transfer an intellectual or industrial  property  right,  such  an  obligation  may  only  be  entered  into  expressly  in writing.  If the Parties  expressly  agree in writing that  intellectual  or industrial  property  rights  regarding software, websites, databases, equipment or other materials specifically developed for the Customer shall be transferred to the Customer, this shall not affect the Supplier's right to apply and to use, either for itself or  for  third parties, the parts, general principles, ideas,  designs,  documentation,  works, programming languages and the  like underlying that development, without  any  limitation on other  purposes. Nor shall a transfer of  intellectual or industrial property rights affect the Supplier's right to undertake developments for itself or third parties which are similar to those done for the Customer.

6.3        The Customer shall not be allowed to remove or modify any designation concerning the confidential nature or concerning copyrights,  trademarks,  business  names  or  other  intellectual  or  industrial  property rights from the software, websites, databases, equipment or materials.

6.4        The Supplier shall  be allowed to take technical measures to protect the software or with a view to agreed  restrictions  in  the  duration  of  the  right  to  use  the  software.  The  Customer  shall  not  be allowed to remove or evade such a technical measure. If security measures result in the Customer being unable to  make a back-up copy of  software, the Supplier shall provide the Customer with a back-up copy upon request.

6.5        Unless the Supplier provides a back-up copy of  the software to the Customer, the Customer may  make one back-up copy of the software, which may only be used to protect against involuntary loss of  possession  or damage.  The back-up copy  may  only  be   installed  after  involuntary   loss  of possession or damage. A  back-up copy  must have the same labels and copyright designations as are present on the original version (see Article 6.3).

6.6        Subject  to  the  other  provisions  of  these  General  Terms  and  Conditions,  the  Customer  shall  be entitled to correct  errors  in software  provided to  it if that  is necessary for the intended use of  the software. In these General Terms and Conditions, "errors" shall mean a substantial failure to meet  the  functional  or  technical  specifications  stated  in  writing  by  the  Supplier  and,  in  the  case  of  custom-made  software  and  websites,  the  functional  or  technical  specifications expressly  agreed  between the Parties in writing. An error shall only exist if the Customer can prove it and if it can be reproduced. The Customer shall be obliged to notify the Supplier of errors immediately.

6.7        The  Supplier  shall  indemnify  the  Customer  against  any  third-party  cause of  action  based  on the claim that software, websites, databases, equipment or other materials developed by the Supplier  itself infringe  an   intellectual  or  industrial  property   right applicable    in  The  Netherlands,  on  the  condition  that  the  Customer  immediately  inform  the  Supplier  in writing  about  the  existence  and  substance of  the cause of action and let the Supplier handle the matter completely, including with respect  to  agreeing  to  any  settlements.  To  that  end,  the  Customer  shall  provide  the  necessary  powers  of  attorney,  information and  cooperation to  the  Supplier to  defend  -  if  necessary,  in the Customer's  name  -  against  these causes of action. This indemnification obligation shall  be extinguished  if  the  alleged  infringement  relates  (i)  to  materials  provided  by  the  Customer to  the Supplier for use, adaptation, processing or incorporation, or (ii) to changes the Customer has made     or caused third parties to make to the software, website, databases, equipment or other materials. If  it  has been established in court  as an incontrovertible fact that the software, websites, databases,  equipment  or other  materials developed by the Supplier itself  infringe any intellectual or industrial property right held by a third party or if, in the Supplier's judgment, it is likely that such infringement  will  occur,   the  Supplier   shall,  if  possible,  ensure that  the Customer can  continue to  have undisturbed  use of  the  delivered objects,  or  functionally equivalent other  software,   websites, equipment  or the other  materials concerned, for example, by  modifying the  infringing  parts or  by  acquiring a right of  use for the Customer.  If, in its exclusive judgment, the Supplier cannot ensure or cannot ensure except in a manner that is unreasonably burdensome (financially or otherwise) for  it  that  the  Customer can continue to  have  undisturbed  use of  the delivered objects, the  Supplier shall take  back  the  delivered  objects, with  crediting  of  the  acquisition  costs  minus a  reasonable user's fee. The Supplier shall not  make its choice in this regard until after the Customer has been consulted. Any other or more extensive liability or indemnification obligation on the Supplier's part due to the infringement of a third party's intellectual or industrial property rights shall be completely excluded, including liability and indemnification obligations on the Supplier's part for infringements caused by using the software, websites, databases, equipment and/or materials delivered (i) in any         form   not  modified  by  the  Supplier,  (ii)  in  connection  with  objects  or  software  not  delivered  or  furnished by the Supplier or (iii) in another manner besides that for which the equipment, software,  websites, databases and/or other materials were developed or intended.

6.8        The Customer warrants that there are no third-party rights which are inconsistent with providing the Supplier with equipment, software,  materials  intended  for  websites  (visual  material,  text,  music,  domain names, logos etc.), databases, or other materials, including draft material, intended for use,  adaptation, installation or  incorporation (for example, in a website). The Customer shall indemnify  the Supplier against any action based on the claim that such provision, use, adaptation, installation or incorporation infringes a third-party right.

7.         Cooperation by the Customer; telecommunications

7.1        The  Customer  shall  always  furnish  the  Supplier  in  a  timely  manner with  all  data  or  information which  is  useful  and  necessary  to  execute  the  Agreement  properly  and  provide full  cooperation, including furnishing access  to  its buildings.  If the Customer utilises  its own   employees in cooperating in  the execution of  the Agreement,  these  employees  shall  possess  the necessary  know-how, experience, abilities and characteristics.

7.2        The Customer shall bear the risk of selecting, using and applying in its organisation the equipment, software, websites, databases and other products and materials and the services to be provided by  the  Supplier, and shall also be  responsible for the monitoring and security  procedures and proper system management.

7.3        If the Customer furnishes software, websites, materials, databases or data to the Supplier on a data carrier, this carrier shall meet the specifications prescribed by the Supplier.

7.4        If the  Customer  does  not  provide the  Supplier with the  data,  equipment,  software  or employees  necessary to execute the Agreement, or does not provide this in a timely manner or in accordance   with the agreements made, or if the Customer otherwise does not fulfil its obligations, the Supplier  shall be entitled to suspend execution of  the Agreement in whole or in part, and it shall be entitled to charge the ensuing expenses in accordance with its usual rates, all of this without prejudice to the  Supplier's right to exercise any other legal right.

7.5        In the event that employees of  the Supplier perform work on-site at the Customer's, the Customer  shall provide the facilities reasonably desired by those employees free of charge, such as a working space  with  computer and telecommunications facilities. The  working space and  facilities shall comply  with all applicable statutory and other requirements and provisions concerning working conditions. The Customer shall indemnify the Supplier against claims by third parties, including the Supplier's employees, who, in executing the Agreement, suffer inj ury which is the result of acts or  omissions by the Customer or of  unsafe situations in its organisation. The Customer shall provide timely notice to the Supplier's employees to be utilised of the company and security rules applicable  within its organisation.

7.6        If, in executing the Agreement, telecommunications facilities, including the  Internet, are used, the Customer shall be responsible for  properly selecting these and making them available in a timely  and sufficient manner, except for those faculties directly  used and managed by the Supplier. The Supplier shall never be liable for damage or expenses due to transmission errors, malfunctions or  the  non-availability   of  these  facilities,  unless  the  Customer proves that this damage or these expenses resulted from intentional acts or omissions or gross negligence on the part of the Supplier or its managers. If telecommunications facilities are used in executing the Agreement, the Supplier shall be entitled to assign access or identification codes to the Customer. The Supplier may change the assigned access or identification codes. The Customer shall treat the access codes as confidential and with due care and shall only disclose them to authorised employees. The Supplier shall never be liable for damage or  expenses  resulting  from misuse of  access  or  identification  codes.

8.         Delivery periods

8.1        All delivery  and other periods stated or agreed by the Supplier have, to the best of  its knowledge,  been determined  based  on data  known to the  Supplier when  it  entered  into the  Agreement. The  Supplier shall properly exert  its best efforts to observe agreed delivery and other periods as much  as possible. The mere fact that a stated or agreed delivery or other period has been exceeded shall  not  cause  the  Supplier to  be  in  default.  In all  cases,  hence,  even  if  the  Parties  have  expressly  agreed on a firm date in writing, the Supplier shall not be in default because of a time period being  exceeded until the Customer has provided it with a written notice of default. The Supplier shall not  be bound by firm or  non-firm delivery or other  periods which can no longer be met  on account of circumstances  beyond  its  control  which  have  occurred  after  the  Agreement was  concluded.  Nor shall the Supplier be bound by firm or non-firm delivery periods if the Parties have agreed to modify  the substance or scope  of  the Agreement  (additional  work, change  in specifications  etc.).  If  any   period threatens to be exceeded, the Supplier and Customer shall consult with each other as soon  as possible.

9.         Termination of the Agreement

9.1        Each of the Parties shall only be entitled to rescind the Agreement if the Other Party imputably fails to perform material obligations under the Agreement - in all cases, after having received a proper  written notice of  default  which is as  detailed as possible and in  which it has been given a  reasonable time period to remedy the breach.

9.2        If an agreement which, by its nature and substance, will not end when certain conditions, acts or the like  are  fulfilled,  has  been entered  into for an  indefinite  period  of  time,  each of  the  Parties  may  terminate  the  Agreement  by  written  notice after  proper consultation and with a  statement  of  reasons.  If  the  Parties  have  not  agreed  on an express  notice  period,  a  reasonable notice  period must be observed in erminating the Agreement. The Parties shall never be liable for damages for  terminating the Agreement.

9.3        In deviation from what  has  been  provided for  by  statute  in this  regard through directory  law,  the Customer  may only  terminate a services  agreement  in  the cases  stated  in  these  Terms  and  Conditions.

9.4        Each of  the  Parties  may  partly  or  completely  terminate  the Agreement  in writing with immediate effect and without a notice of  default if the Other Party  is granted a provisional or non-provisional  suspension of  payments, if a petition for liquidation is filed with regard to the Other Party or if  the Other  Party's   business  is  wound  up or  terminated for  other reasons besides a  business reconstruction or merger. The Supplier shall  never  be obliged  on account  of  this  termination to  refund funds already  received or to  pay  damages. In the event of  the Customer's liquidation, the  right to use software provided to the Customer shall be extinguished by law.

9.5        If,  at the  time  of  the  rescission  referred  to  in  Article  9.1,  the  Customer has already  received   performance  in  connection  with  execution  of the  Agreement,  this  performance  and  the  related  payment obligation  shall  not  be  cancelled,  unless  the  Customer  proves  that  the  Supplier  is  in default  with regard  to  that  performance.  Amounts  which  the  Supplier  has  invoiced  before  the  rescission  in connection with what  it  has  already  properly  performed  or delivered  to  execute the  Agreement shall, subject to the  provisions in the  preceding sentence, continue to  be owed  in full and shall be immediately payable at the time of rescission.

10.        The Supplier's liability; indemnity

10.1       The   Supplier's  total   liability  for imputably  failing  to perform  the  Agreement  shall  be  limited  to  compensating direct  damage, up to at most the amount of  the price (exclusive of VAT) stipulated  for that Agreement. If the Agreement  is primarily a continuing performance agreement with a term exceeding  one year, the  price  stipulated  for the  Agreement  shall  be  set  at  the  total  of  the fees  (exclusive  of  VAT)  stipulated  for  one  year.  The  total  compensation for  direct  damage  shall  not,  however,  in any  case exceed  EUR 500,000 (five hundred thousand euros). "Direct damage" shall  solely mean:

  • A.  reasonable    expenses     which    the   Customer     would    have   to   incur  to  make the   Supplier's   performance  conform  to  the  Agreement;  this  alternative  damage  shall  not  be  compensated,  however, if the Agreement is rescinded by or at the suit of the Customer;
  •  B.  reasonable expenses which the Customer has incurred out of  necessity to keep its old system or systems and related faculties operating longer because the Supplier did not provide delivery on a  firm  delivery  date  which was  binding  for  it,  minus  any  savings  resulting  from  the  delay  in  delivery;
  • C.  reasonable expenses incurred to determine the cause and scope of  the damage, insofar as the determination relates to direct damage within the meaning of these Terms and Conditions;
  • D.  reasonable expenses incurred to prevent or mitigate damage, insofar as the Customer demonstrates that these expenses resulted in mitigation of direct damage within the meaning of   these Terms and Conditions.

10.2       The  Supplier's liability for inj ury  or damage through death  or  bodily  inj ury  or  because of  material damage to objects shall never exceed EUR 1,250,000 (one million two hundred and fifty thousand euros).

10.3       The Supplier's liability for consequential damage, consequential loss, lost profits, lost savings, loss of goodwill, damage through business interruptions, damage ensuing from claims by the Customer's  customers, mutilation or loss of data, damage relating to the use of objects, materials or software of  third  parties  prescribed  by  the Customer  for  the Supplier, damage relating  to  engagement  of  suppliers  prescribed  by  the  Customer  for  the  Supplier  and  all  other  forms  of  damage  or  injury   besides those mentioned in Article 10.1 and 10.2, on any account whatsoever, shall be excluded.

10.4       The  limitations mentioned in the preceding paragraphs of this Article 10 shall not apply if and insofar as the damage or inj ury is the result of  intentional acts or omissions or gross negligence by  the Supplier or its managers.

10.5       The Supplier's liability  because of  an imputable failure to perform an Agreement shall in all cases only  arise  if  the  Customer  immediately  and  properly  provides  a  written  notice  of  default  to  the  Supplier, with a reasonable time period for remedying the failure being given and the Supplier still  imputably  failing to  perform  its  obligations  after  that   period  as  well.  The  notice  of  default  must contain  a  description of  the breach which is as complete and specific as possible, so that  the Supplier can respond adequately.

10.6       For  any  right  to  damages to  exist, the Customer must  always report the damage or  injury  to the  Supplier in writing as soon as possible after it occurs. Any  claim to damages against the Supplier  shall be extinguished by the mere lapse of 24 months after the claim arises.

10.7       The Customer shall indemnify the Supplier against all third-party claims because of product liability  ensuing from a defect  in a product or system which has been delivered by the Customer to a third  party and  which partly consisted of  equipment,  software or other materials delivered    by  the Supplier, except  if  and  insofar as the  Customer  proves that the  damage or  inj ury was caused by  that equipment, software or other materials.

10.8       The provisions in this Article shall also apply for the benefit of all legal and natural persons utilised  by the Supplier in executing the Agreement.

11.        Force Majeure

11.1       A  Party shall not be obliged to perform any obligation if it is prevented from doing so by a situation  of force majeure. "Force majeure" shall also include a situation of force majeure for the Supplier's  suppliers,  improper  performance  of  obligations  by  suppliers  prescribed  by  the  Customer  for  the Supplier, as well as defects in objects, materials or software of third parties which the Customer has required the Supplier to use.

11.2       If a situation of force majeure lasts for more than 90 days, the Parties shall be entitled to terminate  the  Agreement  by rescinding it in  writing.  What  has already  been performed  pursuant to the  Agreement shall in that  case  be settled  proportionately, without the Parties otherwise owing each other anything.

12         Applicable law and disputes

12.1       Dutch law shall govern the Agreements between the Supplier and the Customer. The Vienna SalesConvention of 1980 shall not apply.

12.2       Disputes arising  between the  Supplier and the Customer in connection with  an  Agreement  concluded between the Supplier and the Customer or in connection with further agreements which arise under this shall be settled through arbitration in accordance with the Arbitration Regulations of  the Foundation for the Settlement of Automation Disputes in The Hague, all of this without prejudice to the Parties' right to request relief  in interlocutory arbitration proceedings and without prejudice to  the Parties' right to take protective pre-judgment measures.

12.3       In  order  to  attempt  to  achieve  an  amicable  resolution  of  an  existing  or  potential  future  dispute,  either  Party   may  always  initiate   IT  mediation  pursuant  to  the IT  Mediation  Regulations  of  the Foundation  for  the  Settlement  of  Automation  Disputes  in  The  Hague.  IT  mediation pursuant  to these Regulations shall be based on mediation by one or more mediators. This procedure shall not result  in  a  judgment  which is binding on  the  Parties.  Participation in this procedure shall be voluntary. The provisions in this paragraph of this Article shall not preclude a Party which so desires from  skipping the  IT  mediation procedure and immediately pursuing the dispute procedure mentioned in Article 12.2.

COMPUTER SERVICES

In addition to the  General  Provisions  in these  General  Terms and  Conditions, the provisions set  forth in this Chapter "Computer Services" shall apply if the Supplier provides services in the area of computer services, including automated processing of data using software and equipment managed  by the Supplier.

13         Term

13.1       If the Agreement  relates to  providing computer services  periodically  or  regularly, the  Agreement  shall be entered into for the term agreed between the  Parties, in the absence of which a one-year   term shall apply. The term of the Agreement shall be tacitly extended each time by the length of the original  period, unless the Customer or the Supplier terminates the Agreement in writing with due observance of a notice period of three months before the end of the period concerned.

14         Performance of the work

14.1       The Supplier shall only provide the computer services at the Customer's instruction. If the Supplier  provides  computer  services  pursuant  to  an  authorised  order from  a  government  body  regarding  information of the Customer  or  its employees,  all related expenses shall  be  charged to the Customer. The Supplier shall provide the computer services with due care in accordance with the procedures and agreements recorded in writing with the Customer.

14.2       All  data  to be processed by the Supplier shall be prepared and delivered by  the Customer in accordance with the conditions to be stated by the Supplier. The Customer shall bring the data to be processed to and pick up the results of  the  processing at the location where the Supplier           performs the computer services. Transport and transmission, in whatever manner, shall occur at the Customer's expense and risk, even if they have been carried out or arranged by the Supplier.

14.3       The Customer warrants that all materials, data, software, procedures and instructions provided by it  to the Supplier to perform the computer services shall always be correct and complete and that all data carriers furnished to the Supplier shall meet the Supplier's specifications.

14.4       All  equipment,  software and other objects used by  the  Supplier for  the  computer  services  shall remain  the  Supplier's  property  or the subject  of  the Supplier's intellectual and  industrial property,  even  if  the Customer  pays  a fee for the  Supplier to develop or acquire them. The Supplier may maintain  possession of  the products and  data  received  from the Customer and the results generated from the processing until the Customer has paid all amounts owed to the Supplier.

14.5       The  Supplier may  modify the substance or scope of  the computer services. If  such modifications result  in a  change  in the  procedures  applicable  at  the  Customer's, the  Supplier shall  inform  the Customer as soon as possible and the Customer shall be responsible for the costs of this change. The Customer may terminate the Agreement in that case by  providing written notice no later than the date on which the modification becomes effective, unless this modification relates to changes in relevant  legislation or  other  rules provided  by  competent authorities or the  Supplier assumes the costs of this modification.

14.6       The Supplier shall, to the  best of  its ability, do its utmost to ensure that the software used by  it to  perform the computer services is adapted in a timely manner to amendments in the Dutch laws and regulations observed by  it  in connection with  its services. Upon request, the Supplier shall advise  the Customer at its usual rates with regard to the effects of these adaptations for the Customer.

15.        Security, privacy and retention periods

15.1       The Supplier shall comply with the statutory obligations which it has as a processor concerning its processing    personal   data.   The   Supplier  shall   provide   appropriate  technical  and organisational measures to  protect personal and other data against  loss or  against   any   form   of  unlawful processing.

15.2       The Customer warrants that all statutory provisions concerning processing personal data, including provisions  in or  under the  Personal  Data Protection Act, have  been strictly  observed and that  all prescribed  registrations have  been carried out and all required consents to process personal data have   been  obtained. The Customer shall provide the Supplier immediately in  writing  with  all requested information in this respect.

15.3       The Customer shall indemnify the Supplier against all third-party claims which may be filed against the Supplier because of  a  violation  of  the Personal  Data Protection Act and/or other lawsconcerning processing personal data which is not imputable to the Supplier.

15.4       The Customer shall indemnify the Supplier against all claims of third parties, including government bodies, which may  be filed against the Supplier because of  a violation of the laws concerning the statutory retention periods.

16.        Guarantee

16.1       The Supplier shall not be responsible for checking the accuracy and completeness of the results of  the  computer  services.  The  Customer  shall  check  these  results  itself  after  receiving  them. The Supplier  does  not warrant  that  the  computer services shall  be  provided without errors  or without interruptions.   If defects   in  the  results of the computer  services are a direct  consequence of products, software, data carriers, procedures or operating actions for which the Supplier is expressly  responsible  under the  Agreement, the  Supplier shall  repeat  the computer  services  in order to fix  these  imperfections to the  best  of  its ability, provided the Customer notifies the Supplier of  these     imperfections in writing and  in detail as soon as  possible, but no later than within one week after  receiving the  results of  the computer services. Repetition shall only  be done free of  charge if the  defects in the computer services are imputable to the Supplier. If the defects cannot be imputed to  the Supplier and/or are the  result  of  errors  or  imperfections  on  the Customer's part, such as  providing incorrect  or incomplete  information, the Supplier shall charge the costs of  any  repetition to the  Customer according to  its usual  rates. If  fixing the defects imputable to the Supplier is not  technically or reasonably possible, the Supplier shall credit the amounts owed by the Customer for  the  computer services  concerned, without  further  or  otherwise  being  liable to  the Customer. The  Customer shall not have any other rights because of defects in the computer services besides those described in these guarantee provisions.

SERVICES

In addition to the  General  Provisions  in these  General  Terms and  Conditions, the  provisions  set  forth in this Chapter "Services" shall apply if the Supplier provides services, such as giving advice, feasibility  studies, consultancy,  study  programmes, courses, training sessions,  support, secondment,   hosting, the design, development, implementation or  management  of  software, websites or information systems and services regarding networks. These provisions shall not affect  the provisions included in these General Terms and Conditions concerning specific services, suchas computer services, development of software and maintenance.

17         Performance

17.1       The Supplier shall, to the best of its ability, do its utmost to perform the services with due care and,  where appropriate, in accordance with the agreements and procedures recorded in writing with theCustomer. All of the Supplier's services shall be performed on the basis of a best efforts obligation, unless and insofar as the Supplier has expressly promised a result in the written Agreement and the  result concerned has also been described with sufficient definiteness. Any agreements concerning a service level must always be expressly agreed in writing.

 17.2      If it  has been agreed that the services shall be provided in stages, the Supplier shall be entitled to  postpone the  start  of  the services which are  part  of  a stage until the Customer has approved the  results of the preceding stage in writing.

 17.3      In  performing    the   services,   the  Supplier   shall  only   be  obliged   to  follow  timely   and   sensible instructions of  the Customer if this has been expressly agreed in writing. The Supplier shall not be required to follow  instructions which change or supplement the  substance or scope of  the agreed services;  if  such  instructions  are  followed,  however,  the  work  in question  shall  be  compensated  pursuant to Article 18.

 17.4      If a services agreement  has been entered into with a view to  performance by a particular person,  the Supplier shall always be entitled to replace this person after consultation with the Customer with one or more other persons with the same qualifications.

 17.5      In the absence of an expressly agreed invoicing schedule, all amounts relating to services provided  by the Supplier shall be owed once every calendar month in arrear.

18.        Modification and additional work

 18.1      If, at the  request  of  or with prior consent from the Customer, the Supplier has performed work or  rendered other performance which goes beyond the substance or scope of the agreed services, the  Customer shall pay for that work or performance according to the Supplier's usual rates. Expanding or modifying a system analysis, a design or specifications shall also constitute additional work. The Supplier shall never be obliged to satisfy such a request, and it may require that a separate written agreement be concluded.

 18.2      The Customer accepts that work or performance as referred to in Article 18.1 may affect the agreed or expected time of  completion of the services and the mutual responsibilities of the Customer and Supplier. The fact that additional work  (or  the demand  for it) arises during execution  of  the  Agreement shall never be a ground for the Customer to rescind or terminate the Agreement.

 18.3      Insofar as a set price has been agreed for the services, the Supplier shall, upon request, inform the  Customer in writing in advance about the financial consequences of the extra work or performance.

19.        Study programmes, courses and training sessions

 19.1      Insofar as the services by the Supplier consist of  providing a study  programme, course or training session, the Supplier may always demand payment of the amount owed before it begins to provide these services.  The  Supplier's  normal rules shall  govern  the  consequences  of   cancellation of participation in the study programme, course or training session.

 19.2      If the  number  of  registrations j ustifies  doing  so  in the  Supplier's j udgment, the  Supplier shall  be entitled to combine the study  programme, course or training session with one or more other study programmes, courses or training sessions, or to have them take place at a later date or a later time.

20.        Secondment

 20.1      There  shall  be  secondment  within  the       meaning  of  these  Terms  and  Conditions  if  the  Supplier  makes an employee (hereinafter: "the Seconded Employee") available to the Customer in order to have this Employee perform work under the Customer's supervision, management and/or direction.

 20.2      The  Supplier shall  exert  its best efforts to ensure that the Seconded Employee remains available for  the   term   of   the  Agreement,    notwithstanding     the  provisions    in  Article   17.4   concerning replacement.

 20.3      The   Customer     shall  be   entitled  to request   replacement     of  the  Seconded      Employee     (i) if the  Seconded  Employee demonstrably  does not meet expressly  agreed quality  requirements and the Customer  provides written  notice  of  this to the  Supplier within  three working  days  after the work commences, or  (ii) if the  Seconded  Employee  experiences  a  long-term illness  or  leaves  the Supplier's employment. The  Supplier shall  immediately  address the  request,  making it  a  priority. The Supplier does not warrant that  replacement shall always  be possible. If  replacement  is not or not immediately  possible, the Customer's claims to further performance of  the Agreement as well       as  all  claims of  the  Customer  on account of  non-performance of  the  Agreement  shall  be  extinguished. The Customer's payment obligations concerning the work performed shall continue to  exist.

20.4       The  Supplier shall  be obliged to  make timely  and  complete  payment  of  the wage tax  and social security  contributions  (including advance contributions) to  be  paid for the  Seconded  Employee  in connection with  the  Agreement.  The  Supplier  shall  indemnify  the  Customer  against  all  statutory claims   by  the  Tax  Authorities  or  social  insurance  agencies  regarding  taxes  and  social  security  contributions directly  relating to the Supplier's making the Seconded  Employee available ("liability  for  using  external  personnel"),  provided  the  Customer  allows  the  Supplier  to  handle  the  claims concerned completely, cooperates fully with it and furnishes it with all necessary information and, if  the Supplier desires, powers of attorney to conduct legal proceedings.

20.5       The Supplier shall not accept any liability for the selection of the Employee or for the results of the work arising under the Customer's supervision, management and/or direction.

DEVELOPMENT OF SOFTWARE

 In  addition  to  the  General  Provisions  in  these  General  Terms  and  Conditions  and  the  specific  provisions  in  the  Chapter  "Services",  the  provisions  set  forth  in  this  Chapter  "Development  of Software" shall apply  if the Supplier develops software at the Customer's instruction and possibly  installs  it. The Chapter "Software  Use and  Maintenance" shall also apply  to this software, except in sofar as this Chapter  provides  differently. The  rights and obligations referred to  in this Chapter shall pertain solely to computer software in a form which is readable for a data processing machine and recorded on material which is readable for such a  machine, as well as to the related documentation. Where this Chapter mentions "software", this shall also refer to websites.

21.        Development of software

21.1       If  specifications  for  or  a  design  of  the  software  to  be  developed  were  not  already  given to  the Supplier  when the Agreement was  concluded,  the  Parties  shall  in  consultation  specify  in writing which software shall be developed and in which manner this shall occur. The Supplier shall developthe  software  with  due  care     based   on  data  to  be   provided   by  the  Customer,  the  correctness, completeness and consistency of which the Customer shall warrant.  If  the Parties have agreed to use a development  method which is characterised  by  the  design and/or  development of  software parts being subject to a further setting of priorities to be determined during execution of  the Agreement, this setting of priorities shall always occur in consultation between the Parties.

21.2       The   Supplier  shall   be  entitled,  but not  required,  to  examine  the  correctness,  completeness  or consistency    of  the  data,   specifications   or  designs   given   to  it and,   if any   imperfections are discovered, to suspend the agreed work until the Customer has eliminated    the  imperfections concerned.

21.3       Subject to the provisions in Article 6, the Customer shall only acquire the right to use the software in  its  own  company  or  organisation.  The  software's source code and the technical  documentation created in developing the software may only  be made available to the Customer if and insofar as  expressly  agreed in writing,  in which case the Customer shall be entitled to  make changes to this software. If the Supplier is obliged at law to make the source code and/or technical documentation to the Customer, the Supplier may demand a reasonable fee.

22.        Delivery, installation and acceptance

22.1       The Supplier shall deliver the software to be developed to the Customer and install it as much as possible in accordance with the specifications recorded in writing, with  installation only occurring if  installation by the Supplier has been agreed in writing. In the absence of express agreements in this regard, the Customer itself shall install, set up, design parameters for and tune the software and, if  necessary, adjust  the equipment  and  user environment  used  in this connection. Unless expressly otherwise agreed, the Supplier shall not be required to convert data.

22.2       If  an  acceptance  test   has   been  agreed,  the  test    period  shall  be  14  days   after  delivery  or,  if  installation  by  the  Supplier  has  been  agreed  in  writing,  after  the  installation  is  completed.  The Customer shall not be allowed to use the software for productive or operational purposes during the test  period. The Supplier may  always require, hence, even if this has not  been expressly  agreed,  that  the  Customer  conduct  a  proper test  of  sufficient  scope and depth using sufficiently  qualified  employees  as  to  interim or  other results of  the development  work and that the test results  be reported to the Supplier in writing and in a well-organised and comprehensible manner.

22.3       The software shall be considered accepted by the Parties:

  • A.  if  an acceptance test  has  not  been agreed  between the  Parties: at  the time  of  delivery  or,  if installation by the Supplier has been agreed in writing, when the installation is completed, or
  • B.  if an acceptance test has been agreed between the Parties: on the first day after the test period, or
  • C.  if  the  Supplier  receives  a  test  report  as  referred  to  in Article  22.5  before the  end  of  the test  period: at the time that the errors within the meaning of Article 6.6 mentioned in that test report  have   been    fixed,  notwithstanding  the  existence of  imperfections which do  not   preclude acceptance  under Article  22.6.  In deviation from  this,  if  the  Customer  makes  any  use  of  the software for productive or operational purposes  before express acceptance, the software shall  be considered fully accepted as from the start of that use.

22.4       If, when  the  agreed  acceptance  test  is  conducted,  it  turns  out  that  the  software  contains  errors  which  impede  the  progress  of  the  acceptance  test,  the  Customer  shall  proven  written,  detailed notice to the Supplier, in which case the test period shall be interrupted until the software has been adjusted in such a manner that this impediment is eliminated.

22.5       If, when  the  agreed  acceptance  test  is  conducted,  it  turns  out  that  the  software  contains  errors within the meaning of Article 6.6, the Customer shall inform the Supplier about the errors through a  written and detailed test report no later than on the last day of the test period. The Supplier shall do  its utmost to fix the aforementioned errors to the best of  its ability within a reasonable time period, with  the  Supplier being   entitled  to install  temporary  solutions,  program bypasses or problem- avoiding restrictions in the software.

22.6       Acceptance  of  the  software  may  not  be withheld  on other  grounds  besides those  relating  to  the   expressly  agreed specifications between the Parties nor because of  the existence of  minor errors,   that  is,  errors which do  not  reasonably  preclude  putting the software to  operational or  productive use,  notwithstanding the  Supplier's obligation to  fix these minor errors under the  guarantee  provisions of  Article 25,  if applicable.  In addition, acceptance  may  not be withheld with regard to aspects of  the software which can only  be evaluated subjectively, such as the design of  the user  interfaces.

22.7       If the software  is  delivered and tested  in stages  and/or  parts, the  non-acceptance of  a  particular  stage and/or part shall not affect any acceptance of an earlier stage and/or another part.

22.8       Acceptance of the software in one of  the ways referred to in Article 22.3 shall have the effect that  the Supplier is fully discharged for performing its obligations concerning developing and providing  the  software  and,  if  installation  by  the  Supplier  has  also  been  agreed  in  a  particular  case,  its obligations  concerning  installing  the  software.  Acceptance  of  the  software  shall  not  in  any  way  impair the Customer's rights under Article 22.6 regarding minor defects and Article 25 regarding the  guarantee.

22.9       In the absence of an expressly agreed invoicing schedule, all amounts pertaining to development of  the software shall be owed when the software is delivered or, if installation by the Supplier has also  been agreed in a particular case, when the installation is completed.

SOFTWARE USE AND MAINTENANCE

In addition to the  General  Provisions  in these  General  Terms and  Conditions, the  provisions  set  forth  in this  Chapter "Software  Use and  Maintenance"  shall apply to all software  provided  by  the Supplier.  The  rights  and  obligations  referred  to  in  this  Chapter  shall  pertain  solely  to  computer software in a form which is readable for a data processing machine and recorded on material which  is readable for such a machine, as well as to  related documentation, all of  this including any  new  versions to  be furnished  by  the Supplier. Where this Chapter mentions "software", this shall also  refer to websites.

23.        Right of use

23.1       Subject to the provisions in Article 6, the Supplier shall grant the Customer the non-exclusive right  to  use  the  software.  The  Customer  shall  always  strictly  comply  with the  use  restrictions agreed  between the  Parties. Subject to the other  provisions  in these  General Terms and Conditions, the Customer's right of use shall only include the right to load and run the software.

23.2       The Customer may only use the software in its own company or organisation on the one processing unit  and for  a specific  number or  type of  users  or terminals for which the  right of  use has been furnished.  Insofar as not otherwise agreed, the Customer's processing unit on which the software is  used for the first time and the number of terminals connected to that processing unit at the time of  initial use shall be considered the processing unit and number of terminals for which the right of use  has been furnished. In the event there is a malfunction in the aforementioned processing unit, the  software can be  used on another  processing unit for the duration of  the malfunction. The right of  use may pertain to  multiple  processing  units insofar as this is expressly apparent  from the Agreement.

23.3       The   right  of use  shall  not  be  transferable.  The Customer shall not be allowed to sell,  lease,  sub-license or alienate the software and   data carriers on which it has been recorded, grant restricted rights to this software or these data carriers or provide them to a third party in any manner  or for any  purpose whatsoever, give a third  party  remote or non-remote access to the software or place the software with a third party for hosting, not even if the third party in question will only use the  software  for  the  Customer's  benefit.  The  Customer  shall  not  modify  the  software  except  in connection with  fixing errors. The  Customer  shall  not  use  the  software  to  process  data for third parties ("time-sharing"). The software's source code and the technical documentation generated in developing the software shall not be made available to the Customer, not even if the Customer is prepared to  pay  financial  compensation for  making them  available. The  Customer acknowledges that the source code is confidential in nature and that it includes the Supplier's trade secrets.

23.4       The Customer shall immediately  return all copies of  the software in its possession to the Supplier after the right to use the software ends. If the Parties have agreed that the Customer shall destroy  the copies concerned when the right of  use ends, the Customer shall provide written notice of such destruction to the Supplier immediately.

24.        Delivery, installation and acceptance

24.1       The  Supplier  shall  deliver the  software  to  the  Customer  on  the  agreed  type  and  format  of  data carriers and, if  installation by the Supplier has been agreed in writing, shall  install the software at  the  Customer's.  In  the  absence  of  express  agreements  in  this  regard,  the  Customer  itself  shall install, set up, design parameters for and tune the software and, if  necessary, adjust the equipment and  user  environment  used  in  this  connection.  Unless  expressly  otherwise  agreed,  the  Supplier shall not be required to convert data.

24.2       If an acceptance test has been agreed between the Parties in writing, the provisions in Articles 22.2  to 22.7 shall apply by analogy. If the Parties have not agreed on any acceptance test, the Customer shall  accept  the software in the condition in which  it  is  at  the  time  of  delivery,  hence,  with  all  apparent and non-apparent errors and other defects, without prejudice to the Supplier's obligations under the guarantee of Article 25. The provisions in Article 22.8 shall apply fully in all cases.

24.3       In the  absence  of  an expressly  agreed  invoicing  schedule,  all amounts  pertaining to  making  the software available and the right to use the software shall be owed when the software is delivered or,  if installation  by  the  Supplier has also been agreed in  writing in a particular case, when the installation is completed.

25         Guarantee

25.1       The Supplier shall do its utmost to fix errors in the software within the meaning of Article 6.6 to the best of  its ability within a reasonable time period if they have been reported in writing and in detail to the Supplier within three months after delivery or, if an acceptance test has been agreed between the Parties, within three months after acceptance. The Supplier does not warrant that the software shall operate without interruption, errors or other defects or that all errors and other defects shall be corrected.  Repairs shall be performed free of  charge, unless the software has been developed at the  Customer's  instruction other than for  a set  price,  in which case the  Supplier shall charge the repair costs according to its usual rates. The Supplier may charge the repair costs according to its usual  rates  if  there  have  been operating  errors  or  improper  use  on the  Customer's  part  or  other causes not imputable to the Supplier or if the errors could have been ascertained when the agreed acceptance test was conducted. The guarantee shall  not  include fixing mutilated or lost data. The guarantee obligation shall be extinguished if the Customer makes changes or has changes made to the  software without  the  Supplier's written  permission, which  permission shall  not  be withheld on         unreasonable grounds.

25.2       Errors shall be fixed at a location to be determined by the Supplier. The Supplier shall be entitled to install temporary solutions, program bypasses or problem-avoiding restrictions in the software.

25.3       The Supplier shall not have any obligations concerning fixing errors reported after the expiry of the  guarantee  period  referred  to  in  Article  25.1,  unless  the  Parties  have  concluded  a  maintenance agreement which includes such a duty to fix.

26         Maintenance

26.1       If  a maintenance agreement has been concluded for the software or if the user's  fee  for  the software  includes  maintenance, the  Customer  shall  provide detailed  notice to the Supplier of  the  errors observed in the software in accordance with the Supplier's usual procedures. After receiving  the notice, the Supplier shall, to the best of  its ability, do its utmost to fix errors within the meaning of Article 6.6 and/or to make improvements in later, new versions of the software. Depending on the urgency, the results shall be provided to the Customer in the manner and within the time period to be determined by the Supplier. The Supplier shall be entitled to install temporary solutions, program bypasses or problem-avoiding restrictions in the software. In the absence of express agreements in this regard, the Customer itself shall install, set up, design parameters for and tune the correctedsoftware or the new version provided and, if necessary, adjust the equipment and user environment           used  in this  connection.  Unless expressly  otherwise agreed, the Supplier shall  not  be required to convert data.

26.2       The  Supplier does not warrant  that the software shall operate without  interruption, errors or other defects or that all errors or other defects shall be corrected.

26.3       The Supplier may charge the repair costs according to its usual rates if there have been operating errors or improper use on the Customer's part or other causes not imputable to the Supplier or if thesoftware  has  been  modified  by  others  besides the  Supplier.  Maintenance shall  not  include fixing mutilated or lost data.

26.4       If a maintenance agreement has been concluded, the Supplier shall provide improved versions of the software to the Customer when they become available. The Supplier shall no longer be required to fix any errors in the old version or to provide support regarding an old version three months after  an improved version becomes available. In providing a version with new options and functions, the Supplier may  require the Customer to enter into a new agreement with the Supplier and to  pay  a new fee for this version being made available.

26.5       If the Customer does not enter  into a maintenance agreement with the Supplier at the same time  that the agreement to  provide the software is concluded, the Supplier cannot  be required to enter  into a maintenance agreement at a later time.

26.6       In the  absence of  an expressly  agreed  invoicing schedule,  all  amounts  pertaining to  maintaining software shall be owed before the maintenance period commences.

27.        Software from the Supplier's supplier

27.1       If  and  insofar  as  the  Supplier  provides  software  from  third  parties  to  the  Customer,  those  third parties' terms and conditions shall replace the provisions in these Terms and Conditions and shall apply with  regard to that software, provided that the Supplier notifies the Customer in writing. The Customer  shall  accept  the aforementioned third-party  terms   and  conditions.  These terms and conditions shall be available for the Customer's inspection at the Supplier's and the Supplier shall send these terms and conditions free of  charge to the Customer at its request. If and insofar as the aforementioned  third-party  terms and conditions are  deemed or  declared inapplicable to  the relationship between the  Customer and the  Supplier for whatever  reason, the  provisions in these General Terms and Conditions shall fully apply.

SALE OF EQUIPMENT

In addition to the  General  Provisions  in these  General  Terms and  Conditions, the  provisions  set  forth  in this Chapter "Sale  of  Equipment" shall  apply if the  Supplier sells equipment to the Customer.  Insofar as the  purport of  the following provisions is not inconsistent with this, the term  "equipment" shall also include separate equipment parts.

28.        Selection of equipment, delivery and risk

28.1       The  Customer  shall  bear  the  risk  of  selecting  the  equipment  purchased.  The  Supplier  shall  not  warrant that the equipment is appropriate for the use intended by the Customer, unless the intended  uses have been clearly specified without reservation in the written purchase agreement between the Parties.

28.2       The equipment sold by the Supplier to the Customer shall de delivered to the Customer at the site  of the Supplier's warehouse. The Supplier shall deliver the equipment sold to the Customer or have  this delivered at a location to be designated by the Customer only if this has been agreed in writing.  The  Supplier shall  inform the  Customer  before delivery  in as timely  a  manner as  possible of  the   time which it or the carrier used intends to deliver the equipment. The delivery times indicated by the Supplier shall always be indicative.

28.3       Equipment shall be delivered at the agreed location for the agreed purchase price. Unless expressly otherwise agreed, the equipment's purchase price shall not include the costs of transport, insurance,  rigging and hoisting, leasing temporary facilities and the like.

28.4       The  risk of  loss and theft  of  and damage to the equipment  shall  pass to the Customer when it  is  delivered  to  the  Customer.  If  a  carrier is  used for the  delivery  (whether or  not  at the  Customer's request  or  instruction),  the  risk  of loss,  theft and  damage  shall,  however,  already  pass to the Customer when the equipment is delivered to the carrier.

28.5       The Supplier shall package the equipment  in accordance with the usual standards it applies. If the  Customer  desires  a  specific  manner  of  packaging,  it  shall  bear the  related  additional  costs. The  Customer  shall  handle  the  packaging  released  with  the  products  delivered  by  the  Supplier  in  a  manner that  is consistent with the applicable government  regulations.   The Customer shall indemnify the Supplier against third-party claims based on non-compliance with such regulations.

29.        Environment requirements and installation

29.1       The Customer shall ensure an environment which meets the requirements specified by the Supplier  for the  equipment  in a  particular case  (for  example, concerning  temperature,  humidity, technical environment requirements and the like).

29.2       If the  Parties  have expressly  agreed on this  in writing, the Supplier shall install the equipment or have it installed.  Any requirement by the Supplier to install equipment shall not include the requirement to install software or to convert data.

29.3       If  the Supplier has undertaken to perform installation, the Customer shall provide a suitable installation site with all  necessary facilities, such as cable work and telecommunications facilities, before  delivery   of  the  equipment and  follow all instructions of  the Supplier necessary  for  the installation.

29.4       To enable the Supplier to perform the necessary work, the Customer shall give the Supplier access to the installation site during the Supplier's normal working days and hours.

30         Guarantee

30.1       The   Supplier  shall   do  its utmost   to  fix,  to the  best  of  its ability,  any defective   material  and  manufacturing defects in the equipment, as well as in parts delivered by the Supplier in connection with  the  guarantee  or  maintenance  within  a  reasonable  time  period  and  free  of  charge,  if  these  have been reported, with a detailed description, to the Supplier within three months after delivery.  If, in the  Supplier's  reasonable j udgment, repairs are not  possible, will take too  long or will entail disproportionately high costs, the Supplier shall be entitled to replace the equipment free of charge with  other, similar, but not  necessarily  identical, equipment. The guarantee shall  not  include data conversion  which is necessary  due  to repairs  or  replacement.  All parts replaced shall be the  property of the Supplier. The guarantee obligation shall be extinguished if the defective material or manufacturing defects result in whole or  in part from incorrect, careless or incompetent use, from external causes such as fire or water damage, or if, without the Supplier's permission, the Customer  makes changes or causes changes to  be  made to the equipment  or to the parts delivered by the  Supplier  in  connection with the  guarantee  or  maintenance. The  Supplier  shall  not withhold such  permission on unreasonable grounds.

30.2       The  Supplier  shall  charge  work  and  repair costs  falling outside the scope of  this guarantee inaccordance with its usual rates.

30.3       The Supplier shall not have any obligations concerning fixing errors reported after the expiry of the guarantee  period  referred  to  in  Article  30.1,  unless  the  Parties  have  concluded  a  maintenance agreement which includes such a duty to fix.

31.        The equipment of the Supplier's supplier

31.1       If and  insofar  as the  Supplier provides equipment from third  parties to the  Customer, those third  parties' terms and conditions shall replace the deviating provisions in these Terms and Conditions and shall apply with  regard to that equipment, provided that the Supplier notifies the Customer in  writing.  The  Customer  shall  accept  the  aforementioned  third-party  terms  and  conditions.  These terms  and  conditions  shall  be  available  for  the  Customer's  inspection  at  the  Supplier's  and  the Supplier shall send these terms and conditions free of charge to the Customer at its request. If and insofar as the aforementioned third-party terms and conditions are deemed or declared inapplicable to the  relationship between the  Customer and the Supplier for whatever reason, the  provisions in these General Terms and Conditions shall fully apply.

MAINTENANCE OF EQUIPMENT

In addition to the  General  Provisions  in these  General  Terms and  Conditions, the  provisions set  forth in this Chapter "Maintenance of Equipment" shall apply if the Supplier and the Customer have concluded an agreement for maintenance of equipment.

32.        Duration of the maintenance obligation

32.1       The   agreement  to maintain  equipment  shall  be  entered  into  for  the  term  agreed  between  the Parties, in the absence of which a one-year term shall apply.

32.2       The term of the Agreement shall be tacitly extended each time by the length of the original period,  unless the Customer or the Supplier terminates the Agreement in writing with due observance of a  notice period of three months before the end of the period concerned.

33.        Maintenance

33.1       The  substance  and  scope  of  the  maintenance  services to  be  provided  by  the  Supplier  and  any  related service levels shall be recorded between the Parties in a written agreement. In the absence of such an agreement, the Supplier undertakes to do its utmost to remedy, to the best of  its ability  and   within  a  reasonable  time period, malfunctions which have been properly reported  to the Supplier by the Customer. In this Chapter, "malfunction" shall  mean not  meeting the equipment's specifications expressly made known by the Supplier in writing, or not meeting these specifications without interruption. A  malfunction shall only exist if the Customer can demonstrate it and it can be reproduced.

 33.2      The maintenance shall be performed during the Supplier's normal working days and working hours.

 33.3      The Supplier reserves the right to suspend its maintenance obligations during the time that, in the Supplier's judgment, there are circumstances at the site where the equipment is to be set up which  entail risks to the safety or health of the Supplier's employees.

 33.4      The Supplier shall ensure that its expertise concerning the equipment is kept  up-to-date. The Supplier shall register and record in its administration all relevant data concerning the work performed on the equipment.  Upon request, the Supplier shall allow the Customer to examine the data recorded.

 33.5      Parts shall be replaced if this is necessary in the Supplier's judgment to fix or prevent malfunctions. The parts replaced shall be or remain the Supplier's property.

34.        Maintenance and use terms and conditions

 34.1      The Customer shall immediately inform the Supplier after a malfunction occurs in the equipment by  having  one  of   its  employees  with    expertise   in  this  area  draw  up  a  detailed  description  of  the malfunction. The Supplier shall be obliged to give access to the  Supplier's  employees or  third parties  designated  by  the  Supplier  to  the  site  of  the  equipment,  to  provide  all  other  necessary cooperation, and to make the equipment available to the Supplier for the maintenance work.

 34.2      At the Supplier's request, an employee of the Customer with expertise in this area shall be present  during the maintenance work for consultation. The Customer shall be entitled to be present during all work to be performed for the Customer.

 34.3      The Customer shall not be entitled to connect equipment and systems not delivered by the Supplier  to the equipment sold to the Customer and to  install software not  delivered by the Supplier on it. The  Customer shall be  responsible for the costs of  examining and remedying  malfunctions which  occur  through connecting equipment not delivered by  the Customer or  installing software not delivered by the Supplier.

 34.4      If, in  the  Supplier's  j udgment,    maintenance     of  the   equipment    requires   that  the  equipment's  connections  be  tested with  other  systems  or  equipment, the  Customer  shall  provide these  other  systems or this other equipment, as well as the relevant test  procedures and data carriers, to the Supplier.

 34.5      Test material necessary for maintenance work which is not part of the Supplier's normal equipment shall be provided by the Customer.

 34.6      The  Customer shall arrange for the technical, spatial and telecommunications facilities which are necessary to allow the equipment to operate.   "Maintenance"   shall expressly not include the aforementioned facilities and terminals.

 34.7      The Customer shall bear the risk of  loss or theft of  or damage to the equipment during the period that the Supplier has the equipment in its possession for the maintenance work. The Customer shall be responsible for insuring  this risk. Before the  equipment is provided to the Supplier   for  maintenance, the Customer shall ensure that a proper and complete back-up copy has been made of all software and data recorded in the equipment.

 34.8      The Supplier shall not accept any maintenance obligations for equipment not set up in The Netherlands, unless expressly otherwise agreed in writing.

34.9       In the absence of  an expressly  agreed  invoicing schedule, all amounts relating to maintenance of  equipment shall be owed when the maintenance period commences.

35.        Exclusions

35.1       Work to examine or repair malfunctions which arise from improper use of the equipment or external causes, such as defects in communication lines or in the power supply, or connections with and/or use  of  equipment, software  or  materials  not  covered  by  the Agreement,  shall  not  be  part of  the  Supplier's obligations under the Agreement, and shall be charged to the Customer separately at the usual rates.

35.2       The maintenance price shall not include:

- replacing consumer goods, such as, for example, magnetic storage media and printer ribbons;

- replacement costs for parts as well as  maintenance services for  remedying  malfunctions which are caused in whole or in part by attempts to repair made by others besides the Supplier;

- work to service the equipment in whole or in part;

- equipment modifications;

- moving, relocating or reinstalling equipment or work resulting from this.

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